EXPERIENCE
FAQ
How Do I Place An Order?
There are two ways you can reserve your luxury event, firstly, directly from our website using our contact page. Alternatively, please email thebohonz@gmail.com and include your name, email address and phone number along with details of your planned party.
Once you have placed your reservation, we will contact you directly to confirm your order
and forward an invoice and deposit details.
What Deposit Do I Need?
A 50% deposit in addition to a signed copy of our terms and conditions secures your event date.
The remaining balance is payable 14 days prior to your event.
If your event is within 14 days a 100% deposit is required.
Is A Security Bond Required?
Yes, this depends on the type and size of setup. This is required initially with the deposit.
Once we receive the items back in their original condition, the security bond will be refunded via
the original payment method within 5 business days.
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The First Day
Is delivery and installation included?
Our luxury tents prices include installation, providing we can peg in at site, otherwise a surcharge for weights will be needed on hard surfaces.
Delivery will depend on your location. Please enquire.
How far will you travel?
We love to travel and can bring our luxury event to any place you desire. Please enquire about our travel fees.
What area do I need for setup?
Our luxury tents require a reasonably flat surface and an extra metre or two on either side for guy rope installation. If setting up on asphalt or concrete, please notify us as we will require weights to secure your marquee as an additional expense.
What flooring options do you suggest?
A manicured lawn will give you a nice feel underfoot, jute matting and rugs add to your ambience and adding a fancy timber dance floor makes it boogie!
Can you install inside?
Yes! We can install our tents inside halls, corporate entryways, office space, reception areas, rooftop bars, your imagination is the limit!
What happens if it rains?
Our luxury marquee exteriors are all waterproof. Unfortunately, our luxury marquee does not come with water proof sidewalls, It was purposely designed to be enjoyed openly with sheer curtains.
Can I cancel my booking?
You may cancel your booking in writing, however the following applies:
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More than 30 days out, full refund excluding $80 admin fee
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Less than 30 days, 50% of the invoice total plus a $50 admin fee
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Within 7 days, 75% of the invoice total plus a $50 admin fee.
For weddings, the 30% booking deposit is non-refundable, to protect both you and us and the considerable time invested in planning.
How long is the hire period for?
Depending on the day and times, needed to create your ideal event, please enquire.
Do I have to hire the furniture?
You can furnish your tent however you like. We have chosen authentic furniture to compliment the look of the tent, however it is entirely up to you. All the tents also have the ability to hang lighting, faux plants, mirrors etc off every wall.
Can I hire just the accessories?
Accessories and furniture have a minimum order of $200 plus delivery. If however you are hiring a tent, this minimum does not apply. A pickup of your goods can be organised from our warehouse and will need to be protected with blankets as most damages occur with transporting.
What happens if I lose or damage something?
The hirer is responsible for the equipment hired and will need to protect the equipment from theft or damage by you, your guests, or any third party at all times. A security bond is required with every hire. If repairs or replacements are necessary, you will be required to pay fair market value to reinstate the item. Accidents can happen and we still want you to feel happy about your experience.
The tent must be returned in the same condition as it is delivered, if it is stained or dirty grass, a percentage estimated by the manager of the company will be deducted for cleaning.
Public vs private venue
If the venue is in the view or accessible to the general public, a security guard will be required for overnight hire and organised by the hiree. Some venues have a curfew and we may need to pack-down straight after your event, if this is the case, there may be an additional charge for after-hours pack down. Please enquire.
Do you have Packages?
As every installation is unique, packages are created individually. Depending on the size of your setup as to the discount
package you receive.
We'd love to help you plan your event. Select to request a quote below and pop your details in the form and we'll send you back options that make planning your event a breeze.